Capitalizing on the Recovering Economy with Professional Services Automation
2008 and 2009 saw one of the toughest economic climates in decades hit the professional services industry. Services firms with customers rooted in the hardest-hit sectors of the economy—manufacturing,...
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Growth, Accelerated – 2012 Professional Services Benchmark Report
The second half of 2010 saw the professional services market starting to emerge from one of the worst recessions in decades. Organizations were just starting to hire, and all of the key indicators,...
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Selecting a Professional Services Automation (PSA) Solution: Determining What...
The folks over at Service Performance Insight just published a great white paper called Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters. We have known Dave...
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Beyond (Just) Regaining Lost Ground – 2013 Professional Services Benchmark...
2012 certainly presented its fair share of challenges to the worldwide economic and political landscape. Austerity measures and rising unemployment in the Eurozone, slowing growth that may indicate...
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A Close-up Portrait of the Professional Services Industry
Looking at 2013 through the lens of broad, macroeconomic indicators here in the US, one might be tempted to take at least a cautiously optimistic view of the state of the world. Unemployment continued...
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The True Cost of PSA Software – PSA Infographic Deconstructed: Part Five
Over the past few blog posts we have been examining the different aspects of how professional services automation (PSA) software can benefit a service organization. From enhancing utilization to...
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Is a Professional Services Automation Solution in Your Plans for the Coming...
Early September here in New England always represents a wonderful time of transition. The lazy days of summer yield reluctantly to the crisp crackle of autumn air. Majestic maples and oaks ready...
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Moneyball and PSA Software: The Art of Winning the Professional Services Game
In 2004, Michael Lewis published Moneyball: The Art of Winning an Unfair Game, a story that chronicled the Oakland A’s quest to turn themselves into one of Major League Baseball’s most successful...
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Lessons Learned in the Professional Services Industry – A Decade of Insights
This year marks the tenth publication of Service Performance Insight’s annual Professional Services Maturity Benchmark survey. This phenomenal body of work not only provides insight into the micro...
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